Ring cameras are renowned for their ease of use and security—until the dreaded “No Video Found” warning appears when you need to watch footage. It’s annoying when your security camera doesn’t display anything, whether you’re monitoring a Live View, attempting to view a recorded event, or reacting to a motion alert. Fortunately, if you know what’s causing it, fixing this problem is typically simple.
We’ll explain why your Ring camera say no video found in this article and show you how to swiftly recover your video recordings.
Typical Causes of Ring camera say no video found Error
Usually, the notification does not imply that the video is lost forever. The majority of the time, power outages, network problems, or brief malfunctions are to blame. The most frequent reasons are listed below:
Inadequate Wi-Fi
- The event might not upload correctly to the cloud if the camera loses Wi-Fi during recording. A little disruption might result in a lost video.
Loss of Power
- Cameras or doorbells that run on batteries or wire may suddenly stop working. No video is preserved if something occurs during an event.
Cloud Storage Limit or Subscription
- Recordings won’t be preserved if your Ring Protect membership isn’t activated. Older recordings may be overwritten if you do have a subscription but have used up all of your storage.
Outdated Firmware
- The camera may malfunction or not capture events correctly if the firmware is outdated.
Problems with App Sync or Login
- Sometimes, especially after an update or logout, your smartphone app isn’t syncing properly even while the camera is recording smoothly.
If Ring camera detects motion, but no video is available
The Ring camera’s ability to detect motion but not play any footage is one of the most frequent complaints from customers. This often indicates that the motion sensor activated properly, but the camera did not start recording. Among the causes are:
- Due to poor Wi-Fi, recording begins too late.
- Too little motion sensitivity
- The camera is in battery-saving mode.
- Outdated camera firmware
- Improving your Wi-Fi signal and raising motion sensitivity can assist recordings begin right away.
How to Correct Ring Camera Say No Video Found Error?
Use these methodical solutions, which have been shown to remedy this problem for the majority of Ring users.
1. Verify your Ring Camera login
Make sure you are correctly logged in before doing any further troubleshooting. Occasionally, users who are signed into a different account access the app on a different device.
- Launch the Ring application.
- Make sure you are signed into the right account linked to the camera.
- Update the History of the Event
- For many, the missing video issue may be resolved by just resolving the Ring login issue.
2. Boost Your Internet Access
The most common reason for missing videos is a poor connection.
Advice:
- Bring the router closer to the camera.
- Restart the camera and router.
- If distance is a problem, use a 2.4 GHz connection rather than a 5 GHz one.
- As a Wi-Fi extension, think about including a Ring Chime Pro.
3. Reset or restart the camera
Try a gentle reboot if the camera is still not recording. You might need to reset the Ring camera to factory settings if it doesn’t work.
Steps for reset (generic approach; models differ):
- For ten to twenty seconds, hold down the reset/setup button.
- In the Ring app, re-add the device.
Note: Use this only in the event that previous methods are unsuccessful, since resetting the device erases its settings.
4. Update the firmware on the Ring camera
Cloud syncing and video uploading may be hampered by outdated software. Update Ring camera firmware to the most recent version at all times.
To verify:
- Navigate to Device Settings → Device Health in the Ring app.
- Look for “Up to Date” under Firmware.
- If the camera is outdated, let it update on its own while it is powered on and linked to Wi-Fi.
5. Examine your subscription to Ring Protect
Live watching is possible without a plan, but no previous recordings are stored.
- Visit ring.com → Account → Plan Overview.
- Verify that your subscription is active.
- Authenticate that the right device is covered.
When to Get in Touch with Support
Contact Support if none of the aforesaid solutions solve the problem, particularly if:
- Your camera regularly goes offline.
- During live watching, you hear clicking or static.
- Even with powerful Wi-Fi, videos are absent.
- Hardware failure might be indicated by these signs.
Concluding Remarks
Although seeing “ring camera say no video found” might be frightening, particularly when looking at motion alerts, it’s typically a little technical problem. Verify your login, firmware version, Wi-Fi strength, and subscription status first. To resume regular recording, restart or reset Ring camera if necessary.
Your Ring camera should resume recording consistently with a few minor tweaks, guaranteeing that your house is watched over and safeguarded.
FAQs:-
Q1. Does a Ring Camera need a subscription for video playback?
In order to watch and replay recorded movies, a Ring Camera needs a subscription. Without a Ring Protect Plan, the device only allows live viewing and does not allow access to saved footage.
Q2. Why do older recordings say “No Video Found” on Ring camera?
Older recordings show “No Video Found” if they were recorded without a valid subscription, were never uploaded correctly because of network problems, or have expired after the storage window permitted by your plan.
Q3. Will changing Wi-Fi networks affect stored videos on Ring?
Since recordings are kept on Ring’s cloud servers, switching Wi-Fi networks does not remove previously stored Ring movies. As long as the subscription is current and valid, stored video is still available.
Q4. Do subscription plans affect video history?
Ring’s video history retention period, download capabilities, and cross-device access are all influenced by subscription options. More storage time and sophisticated features are available with higher-tier subscriptions.
